"I am Mohamed Bakheit Edriss Sharif, a Customer Service and Digital Marketing professional based in Dubai, UAE, with experience in customer support, CRM, social media management, reporting, and digital marketing."
8+ Years of Professional Experience
I am Mohamed Bakheit Edriss Sharif, a Customer Service and Digital Marketing professional based in Dubai, United Arab Emirates. I have over 8 years of professional experience in customer service, customer relationship management (CRM), social media management, reporting, and digital marketing.
Throughout my career, I have worked with leading organizations including Teleperformance UAE, Zain Sudan, Tirhal, and Sudan Electricity Distribution Company. My experience includes handling customer inquiries, resolving service issues, improving customer experience, supporting business operations, and preparing reports with accuracy and attention to detail.
I have practical experience in customer service, CRM, digital marketing, social media management, reporting, and business support, with a strong focus on improving customer experience, communication quality, and operational performance.
I am open to professional opportunities in customer service, customer experience, MIS, reporting, real-time analysis, social media management, and digital marketing. Feel free to contact me through the channels below.
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Hello! I'm Mohamed Bakheit Edriss Sharif.
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Outside work, I enjoy learning new digital tools, improving my technical skills, following business and technology trends, and working on online projects related to content, job platforms, and digital marketing.
I was born on 1 March 1993 and I am currently based in Dubai, United Arab Emirates.
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I hold a Bachelor of Arts in Mass Communication Sciences from the University of Khartoum, completed in 2015.
I also completed a Diploma in Computer Applications from Danga Academy of Computer Sciences and Languages.
I have built my career across customer service, telecommunications, technology services, public relations, and digital marketing, with hands-on experience in customer support, CRM, social media management, reporting, and business communication.
My responsibilities included assisting customers, handling inquiries and complaints, documenting interactions, coordinating with internal teams, managing social media content, supporting digital campaigns, and preparing reports to improve service quality and customer experience.
I am committed to continuous learning and professional development. Some of my relevant courses and certificates include:
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About, Skills, Experience, Education, Certificates, CV, Contact.